How can I book a room?
Can I change rooms?
Room exchanges are only accepted in exceptional circumstances. It is usually necessary to cancel the current contract and start a new one.
My contract has already started and I want to cancel my booking, how do I do that?
We're sorry to see you go! If you wish to cancel a booking that has already been made, the deposit and final rent paid will not be refunded.
What should I do on the day of my check-in?
Check-in instructions are provided with the booking information.
What should I do on the day of my check-out?
Check-out will take place until the last day of the month. On that day you must:
◽Return the keys to the Account Manager or to a designated location;
◽Ensure that the room is clean, including cupboards, drawers and desk;
◽Empty the area reserved for your room in the bathroom, fridge and kitchen cupboards. Any items left in these areas will be disposed of by our cleaning team;
◽Dispose of all rubbish in the room;
◽Do not leave behind any personal items such as pillows, sheets, duvets or towels.
How do I pay my rent?
You can pay by bank transfer or credit card on our booking management platform.
Are bills included in the rent?
It depends on the property! Most properties include bills up to 30 euros per person, but this doesn't apply to all properties. Some only include internet in the rent. So read the description of each room carefully and check with our team to see if bills are included in the room you want to rent.
What happens if the bills exceed 30 euros per month?
The excess is divided between all tenants and can be adjusted the following month or deducted from the deposit.
Until when can I pay my rent?
Rent must be paid on the first working day of the month, with a tolerance of up to 5 days. If this period is exceeded, a surcharge of 20% will be added to the rent.
Why haven't I received my deposit back?
As described in the contract, we have a period of 60 to 120 days. This is because we are still waiting for some receipts for expenses incurred during your stay.
Are sheets, duvets, pillows and towels provided?
No, none of these personal items are provided. Our priority is the hygiene and comfort of each tenant. Remember, we are a medium term rental company, so we advise you to bring your own personal belongings.
Is cleaning included?
Yes, depending on the house and availability, at least twice a month. However, tenants are required to keep the communal areas clean on a daily basis.
Can I lock my room?
Yes, of course! All rooms have locks and can be locked from the inside and outside.
Do you provide maintenance services?
Yes, of course! If there's anything wrong with the room or house, let your Account Manager know immediately and our team will deal with the problem as soon as possible. Remember that if the problem is caused by the tenant, the cost of the repair may be charged to the guest.
Can I have visitors?
Yes, of course! Visitors are welcome. However, it's important to remember that this is a shared environment and the presence of extra people in the house can have a direct impact on costs. We therefore recommend that you speak to your housemates to make sure that everyone is in agreement.
Are there rules in the house?
Yes, there are rules posted in the rooms and common areas. Please read them carefully. Failure to do so may result in immediate termination of your contract.
What are the house rules?
The rules are as follows:
◽There are quiet hours (22pm - 10am);
◽No smoking or irresponsible or reckless use of fire on the property;
◽No pets on the property;
◽No parties.
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